Return Policy
Returns
- Eligibility:
You may request to return unused, unopened products in their original packaging within 7 days of the purchase date. *Orders placed through third-party incentivized platforms such as TapJoy are subject to verification. Refunds will not be issued for orders placed to obtain virtual rewards under false pretenses. Misuse may result in disqualification from reward programs.
- Condition:
Returned items must be in the same condition as received, free from damage and signs of use.
Refunds
- Inspection:
Once we receive your return, we will inspect the item to ensure it meets our return conditions. - Processing:
If approved, your refund will be processed back to your original method of payment within 7–10 business days. Please note that shipping costs are non-refundable. - Notification:
You will be notified via email regarding the status of your refund.
Exchanges
- Defective or Damaged Items:
We only offer exchanges for items that are defective or damaged upon receipt. Please contact our customer service team at info@cmossbeauty.com within 7 days of delivery with supporting photos and details. - Process:
If an exchange is approved, we will ship the replacement product at no additional cost to you.
Shipping Costs
- Return Shipping:
You are responsible for paying return shipping costs unless the return is due to a defect or error on our part. Return shipping fees will not be refunded. - Tracking:
We recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.
How to Initiate a Return
- Contact Us:
Email our customer service team at info@cmossbeauty.com with your order number and reason for return. - Receive Instructions:
Our team will provide you with the necessary return instructions and address. - Ship Your Return:
Securely package your item(s) and ship them back to the provided address.
Questions?
If you have any questions about our return policy or need further assistance, please contact us at info@cmossbeauty.com.
Thank you for choosing cMOSS BEAUTY. We appreciate your business and are here to ensure you have a positive experience with our products.